Shipping policy

At The Stellaris Collection, every shipment is handled with discretion, care, and precision. All orders are packaged securely, fully insured, and sent through trusted express carriers to ensure your purchase arrives safely and confidentially.

Processing & Handling

• Orders ship only after payment has cleared and final verification is complete
• Tracking details are shared once a shipping label is created
• We actively monitor delivery milestones and can provide updates upon request

When Your Order Ships

In-Stock Items

Items listed as in stock typically ship the next business day after cleared payment and final verification.

Available Upon Request Items

Items labeled “Available Upon Request” are sourced through our trusted network after a 10 percent fully refundable deposit.

• Most requests are fulfilled within 24 to 72 hours
• Rare or highly sought-after pieces may take up to 7 days
• Once you approve the item and complete the remaining balance, shipment is arranged promptly
• If we are unable to meet your standards within 7 calendar days, your deposit is refunded in full

Made-to-Order Items

Items produced after purchase ship once fabrication is complete and final quality checks are finished.

• Production timelines vary by design and materials
• Estimated timelines are provided at checkout or in your order confirmation
• Shipping occurs immediately after completion and verification

Custom Creations

Fully custom work follows the timeline outlined in your quote and invoice.

• Timelines include design approval, sourcing of materials, and fabrication
• Any design or material changes may affect timing
• We provide updates throughout the process and ship promptly after final approval

Multiple-Item Orders

If your order includes both in-stock and made-to-order or custom items, shipments may be split so in-stock items can arrive sooner. All shipments remain fully insured and tracked.

Pickup & Delivery Protocol

Default Delivery Method

For security, shipments are sent to the carrier’s verified hold location nearest your address.

• Pickup requires a government-issued ID
• The name on the ID must match the name on the package
• An adult signature is required to release the shipment

Pickup details are provided with your tracking information.

Alternate Hold Locations

If you prefer a different carrier location or a location near upcoming travel, please let us know before payment so we can confirm options.

Residential Delivery

Residential delivery is not offered by default due to security protocols. In rare cases, it may be approved following additional verification.

PO Boxes

We do not ship to PO boxes.

Packaging & Security

• Discreet outer packaging with no brand identification
• Internal double-boxing and tamper-evident seals
• Insurance covers your shipment until it is signed for at pickup

International Shipping

International shipping is available to select countries on a case-by-case basis.

• Contact our concierge team for eligibility, carriers, and transit timing
• Shipments are declared accurately and at full value
• We cannot under-declare or misdescribe shipments
• Duties, VAT, and local taxes are the responsibility of the recipient

Delays & Exceptions

While we work to meet all timelines, the following may affect delivery:

• Payment reviews
• Bank holidays
• Severe weather
• Supply constraints
• Carrier network issues

If delays occur, we will keep you informed and assist with coordination.

Lost or Damaged Shipments

Your shipment remains fully insured until signed for at the carrier location.

If your package appears delayed, misrouted, or damaged:

• Contact us immediately
• Keep all packaging materials until the claim is resolved
• We will open a trace or insurance claim and guide next steps

Pickup Window & Re-Delivery

Carriers hold packages for a limited time.

If a shipment is returned due to non-pickup or refusal:

• Re-shipment can be arranged after security details are reconfirmed
• Any applicable return or re-delivery fees must be settled prior to reshipping

Changes & Cancellations

• Pickup location changes must be requested before the order ships
• Once in transit, changes are limited by carrier policies and may incur fees
• For made-to-order and custom items, changes after design approval may affect timeline and cost

Returns

Our 48-hour inspection window and return terms are outlined in our Returns Policy.
Made-to-order and custom creations are not eligible for return.

To initiate a return request, contact info@thestellariscollection.com within 48 hours of delivery or pickup scan.

Need Assistance?

Our team is here to support you every step of the way:

Website chat
info@thestellariscollection.com
(213) 444-0926