General

Are your items authentic?

Yes. Every item we offer is guaranteed authentic. We source from trusted partners and authenticate any item acquired through private trades before listing. Each piece is authenticated on arrival, undergoes a multi-point inspection, and is reverified before shipment. All of our items come with a 100% authenticity guarantee.
What does "Available Upon Request" mean?

Timepieces that display a price are physically in our inventory and available for immediate shipping upon cleared payment. To proceed, call or text us at (213) 444-0926 for direct confirmation and white-glove coordination of fully insured, secure delivery.

Watches marked Available Upon Request are not presently in stock but can be secured through our trusted global network of vetted partners. A 10% fully refundable deposit initiates the sourcing process, allowing us to acquire the exact reference on your behalf.

Most requests are fulfilled within 24 to 72 business hours, while rare or highly sought-after models may require up to 7 to 14 days. You review and approve the specific watch before the remaining balance is collected, and if we are unable to secure a piece that meets your standards within 7 days, your deposit is returned in full, no questions asked.
Can you source a specific watch for me?

Yes. Start by contacting us via website chat, email info@thestellariscollection.com, or call (213) 444-0926 with your reference, budget, and condition preferences. Once confirmed, we take a 10% fully refundable deposit, then locate qualified options, usually within 24 to 72 hours and up to 7 days for rarities. Once you approve the watch, we collect the balance and deliver quickly; if we cannot find a match in 7 days, your deposit is fully refunded.
What comes with my watch purchase?

Each watch listing clearly specifies what is included with your purchase, such as the original box, warranty card, booklets, tags, any additional straps, and any spare links. You can find these details directly in the product images and within the Condition tab for full transparency before you complete your order.
Can you hold a watch for me with a deposit?

Yes. Holds may be available, and a deposit may be required to reserve the piece. Hold timelines and deposit amounts vary based on the item and current demand.

For assistance with placing a hold, please reach out via website chat, email info@thestellariscollection.com, or call (213) 444-0926.
Do you negotiate on price?

Our pricing reflects current market levels as well as the watch condition and completeness. If you have a trade, we can often improve your net by applying your trade value toward the purchase.
Do you collect sales tax?

We collect sales tax where required by law, typically based on the delivery address. If you have a valid resale certificate, share it before payment so we can review and advise.
Can I use a trade as part of my purchase?

In most cases, yes. Submit your watch for review through the Sell and Trade form with photos and details, and we will provide a trade valuation if it meets our requirements. Once finalized, we apply the agreed value to your new purchase and settle any difference by your preferred payment method. For help, use website chat, email info@thestellariscollection.com, or call (213) 444-0926.
Are you affiliated with the brands you carry?

No. The Stellaris Collection is an independent dealer and is not affiliated with, nor an authorized distributor of, any of the brands we offer.

This independence allows us to maintain competitive pricing and offer a curated selection of both new and pre-owned luxury timepieces. We specialize in watches from renowned manufacturers including Rolex, Audemars Piguet, Patek Philippe, Vacheron Constantin, Hublot, Omega, Panerai, IWC, Tudor, Breitling, MB&F, Zenith, and others.

All trademarks are the property of their respective brands.
Can I see a watch in person by appointment?

When possible yes, though availability is limited. Contact concierge with the reference you want to see and we will advise current options.

For help, use website chat, email info@thestellariscollection.com, or call (213) 444-0926.

Sourcing Requests

How does the sourcing process work?

Contacts us via website chat, email info@thestellariscollection.com, or call (213) 444-0926 with your criteria. We collect a 10% fully refundable deposit, search our network, and typically present options within 24 to 72 hours, up to 7 days for harder pieces. After your approval, we take the balance and ship promptly. If we cannot meet your standards within 7 days, the deposit is refunded in full.
Is the sourcing deposit refundable if you cannot find the piece?

Yes. The deposit is fully refundable if we cannot source a qualifying watch within 7 calendar days. For help, use website chat, email info@thestellariscollection.com, or call (213) 444-0926.
How long does sourcing usually take?

Most requests are fulfilled in 24 to 72 hours; rare or highly sought after models may take up to 7 days. If we cannot meet your standards within 7 days, we refund your deposit in full. For help, use website chat, email info@thestellariscollection.com, or call (213) 444-0926.
Will you send photos for my approval before shipment?

Let us know you would like to approve via photos by using the website chat, email info@thestellariscollection.com, or call (213) 444-0926. Note your requested angles and macros.
Can I set a budget or condition threshold for sourcing?

Absolutely. Simply let us know your budget, year range, and condition requirements. To get started, use website chat, email info@thestellariscollection.com, or call (213) 444-0926.

Sell & Trade-in

Can you sell my watch on my behalf through consignment?

At The Stellaris Collection, we offer consignment services for qualified timepieces. To begin, submit the Sell and Trade form with your watch’s brand, model, reference number, year, accessories, and clear photos.

Once we review the details, we’ll provide a preliminary estimate and discuss the next steps. After approval, you’ll ship the watch to us for inspection and preparation. We then professionally photograph and list it for sale across our trusted collector network. Payment is issued once the watch sells.
How do trades toward a purchase work?

We offer trade-in credit for qualified timepieces. To start, submit your watch details through the Sell and Trade form, including brand, model, condition, and photos. Once we evaluate the watch, we’ll provide a trade-in value that can be applied directly toward a purchase from The Stellaris Collection.

Unlike standard consignment, you do not need to wait for your watch to sell. Upon approval, you’ll ship the watch to us, and once it passes inspection, the agreed-upon value can be used as credit toward your selected timepiece.
What details and photos do you need for a quote?

Please provide brand, model, reference, approximate year, any service history, and photos of the dial, case, caseback, bracelet or clasp, and accessories.

You can submit the details and images of your watch using the Sell & Trade-in form which helps us issue a precise initial valuation.
How do you evaluate condition and set an offer?

We consider market demand for the reference, originality, condition, and set completeness, comparing to current sales data.

Submitting accurate details and photos through the Sell and Trade form here helps us deliver a firm preliminary offer before shipping. This estimate may adjust slightly after in-person inspection. Once received, we’ll prepare your watch for sale and market it professionally to attract the right buyers.
What if inspection changes the offer?

If undisclosed issues or differences arise on inspection, we will provide a revised offer for your approval. If you decline, we will return the watch. You cover return shipping and insurance.
How quickly will I be paid?

Payment is issued promptly after the consigned item has sold, typically by bank wire. We can also apply proceeds as a credit toward a purchase if you prefer.
Do you buy watches without box and papers?

In select cases, yes. While we generally prioritize complete sets with original box and papers, we may consider taking in watches without them on a case-by-case basis. Authentication, condition, and market demand all factor into the evaluation.

To explore eligibility, please submit the Sell and Trade form with detailed photos and watch information. Our team will review and advise whether the watch qualifies and provide a preliminary valuation if appropriate.

For assistance, contact us via website chat, email info@thestellariscollection.com, or call (213) 444‑0926.
Do you buy vintage, damaged, or non-running pieces?

In most cases, we do not accept damaged or non-functioning watches, as we focus on curating timepieces that meet the highest standards and elevate our clients’ collections.

Select vintage pieces may be considered on a case-by-case basis, depending on rarity, brand, and market desirability. If you believe your watch may qualify, please submit clear photos and details through the Sell and Trade form. Our team will review and let you know if it’s a good fit for consignment.

For help, use website chat, email info@thestellariscollection.com, or call (213) 444-0926.

Payments

What forms of payment do you accept?

We accept the following forms of payment:

  • Bank Wire
  • Crypto (+1.9% processing fee)
  • Credit Card (+3.9% processing fee)
  • Escrow (+4.9% processing fee)
  • Affirm (+6.9% processing fee)
Are there fees for certain payment types?

Yes. The processing fees for each payment type are:

  • Bank Wire (no additional processing fee)
  • Crypto (+1.9% processing fee)
  • Credit Card (+3.9% processing fee)
  • Escrow (+4.9% processing fee)
  • Affirm (+6.9% processing fee)
When is my payment considered cleared?

Wires clear when our bank confirms receipt; cards clear after processor approval and our final verification. We ship after payment clears and final checks are completed.
Can I split payment across methods?

Often yes, such as part wire and part card. Let us know your plan in advance so we can confirm limits, timing, and any fees before invoicing.
Do you negotiate on price?

Our pricing reflects current market levels as well as the watch condition and completeness. If you have a trade, we can often improve your net by applying your trade value toward the purchase.

Shipping

How do you ship?

We ship fully insured via reputable express carriers with discreet, packaging.
For security purposes, delivery requires an adult signature and valid identification that matches the name on the package at the verified delivery or hold location.

See the full Shipping Policy here
When will my watch ship?

In-stock pieces typically ship the next business day after cleared payment and final verification.

“Available Upon Request” watches are typically secured within 24 to 48 hours. Rare models may take up to one week before shipment, following cleared payment and final approval.
How long does it take to make and ship engagement rings?

Engagement rings are crafted to order and typically require 3 to 4 weeks for production and shipment.

If there are any changes to this timeline, we will notify you promptly.
How quickly do accessory rings ship?

If your selected ring size is in stock, accessory rings usually ship within 3 to 5 business days.

If resizing is required, please allow up to 2 weeks before shipment.
How long does shipping take for earrings, necklaces, and bracelets?

Most earrings, necklaces, and bracelets ship within 3 to 5 business days.

If an item is unexpectedly unavailable with our supplier, we will contact you with updated timing and available options.
Can you ship to a hold location or alternate address?

We generally ship to the shipping providers verified hold location nearest your address, but secure alternatives may be possible on request.

We do not ship to PO Boxes. Insured express carriers require a physical address for pickup and delivery. We will help you select a secure address if needed.

For help, use website chat, email info@thestellariscollection.com, or call (213) 444-0926.
How do you pack high value items?

We use discreet outer cartons with no brand names, internal double boxing for delicate items like watches, and tamper evident seals. Items are cushioned to prevent movement and impact during transit.
Will you declare full value for customs?

Yes. We declare accurate descriptions and full value in accordance with law. We cannot under declare or mis-describe shipments.

Returns

What is your return policy?

We want you to feel completely confident in your purchase. We provide a 48 hour inspection period from delivery.

To qualify for a refund, the item must be in original, unworn condition with all packaging, tags, and accessories; the return request must be emailed to info@thestellariscollection.com within 48 hours.

The customer covers insured return shipping.

After the 48 hour window, all sales are final.

  • Engagement rings are made to order and are final sale.

Custom orders, made-to-order, special requests, resized, or altered pieces and items sold as final sale are not eligible for return.

See the full Refund Policy here
Who pays for return shipping and insurance?

Once your return has been approved, The Stellaris Collection will provide you with a prepaid shipping label and detailed packing instructions to ensure your item is returned safely and fully insured. The cost of return shipping, insurance coverage, and any applicable restocking fee will be deducted from your total refund amount.

For assistance at any point in the process, feel free to reach out via website chat, email info@thestellariscollection.com, or call (213) 444‑0926.

See the full Refund Policy here

Product Details

Are the photos of the actual watch?

Yes. We shoot the actual watch for sale with angles and macros that show the item in detail including case lines, dial texture, and bracelet condition in detail.
What comes with my watch purchase?

Each watch listing clearly specifies what is included with your purchase, such as the original box, warranty card, booklets, tags, additional straps, and any spare links. You can find these details directly in the product images and within the Condition tab for full transparency before you complete your order.
Do you polish watches before sale?

In most cases, no. The majority of our timepieces are sourced in exceptional condition and do not require polishing. Our clients rely on The Stellaris Collection to curate only the highest-quality examples available, which is why untouched, collector-grade condition is our standard.

However, in select cases, we may perform a light professional polish if it enhances the watch’s appearance without affecting case geometry or structural integrity. This is done sparingly and only under expert supervision to ensure the value and authenticity of the piece are preserved.
Will you size the watch bracelet before shipping?

Yes. Provide your wrist measurement and we will size the bracelet when possible. Any remaining links or micro adjust pins will be included in the package.
Do you offer a warranty on your jewelry?

Yes. Our jewelry includes a manufacturer’s warranty covering normal wear and tear for 6 months from the date of purchase.

This warranty covers issues such as:

  • Breakage due to craftsmanship
  • Loss of stones under normal wear conditions

The warranty does not cover damage caused by:

  • Accidents or misuse
  • Improper care or handling
  • Exposure to chemicals, cleaners, or harsh environments
  • Normal aging beyond the warranty period
How should I care for my jewelry?

To preserve the beauty and integrity of your jewelry, we recommend removing pieces before physical activity, swimming, or exposure to chemicals, and storing them separately when not in use.

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