Privacy policy

PRIVACY POLICY

Last Updated: March 20, 2026

1. Purpose and Scope

The Stellaris Collection ("Company," "we," "us," or "our") operates www.thestellariscollection.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

This Policy applies when you:

  • Visit or browse the Website

  • Submit inquiries or communicate with us

  • Purchase products or services

  • Engage with marketing, ads, or content

This Policy does not apply to third-party platforms, payment processors, or external websites.

By using the Website, you consent to the practices described herein.

2. Age Restrictions

We do not knowingly collect personal data from individuals under 18. If such data is identified, it will be deleted.

3. Legal Bases for Processing

We process data based on:

  • Contractual necessity

  • Legitimate business interests

  • Consent

  • Legal obligations

4. Information We Collect

A. Personal Information

  • Name, email, phone number

  • Billing and shipping address

  • Communication records

B. Transaction & Financial Information

  • Order details, purchase history

  • Payment method metadata (processed via third parties)

  • Wire transfer details and originating bank information (when applicable)

We do not store full credit card details. All card payments are processed by PCI-compliant third-party providers.

C. Identity Verification Information

For high-value transactions, we may collect:

  • Government-issued identification

  • Proof of address

  • Proof of funds or ownership

D. Technical & Usage Data

  • IP address, browser, device type

  • Website behavior and analytics

E. Media & Submissions

  • Images or videos submitted for authentication, resale, or valuation

F. Appraisal & Provenance Data

  • Product history, service records, valuation data

5. Sensitive Personal Information

This may include:

  • Wire transfer instructions

  • Identity verification documents

  • Account login credentials (processed securely via third-party systems)

We do not directly store passwords. Authentication is handled via secure, encrypted systems.

We only use sensitive data as necessary for:

  • transaction processing

  • fraud prevention

  • legal compliance

6. How We Use Information

We use data to:

  • Process and fulfill transactions

  • Verify identity and prevent fraud

  • Communicate with customers

  • Provide customer support

  • Improve website performance

  • Deliver marketing (where permitted)

  • Maintain records for legal and operational purposes

7. High-Value Transaction Controls

Due to the nature of luxury goods:

  • We may require identity verification or additional documentation

  • We may delay, cancel, or refuse transactions at our discretion

  • Certain transactions may require wire transfer or alternative payment methods

Failure to comply with verification requests may result in cancellation.

8. Payment Processing Disclaimer

All payments are processed by third-party providers (e.g., Shopify Payments, Stripe).

  • We do not store full payment credentials

  • We do not control third-party payment systems

  • We are not liable for payment processor errors, delays, holds, or security incidents

9. Data Sharing and Disclosure

We share data only as necessary with:

Service Providers

  • Payment processors

  • Shipping and insured delivery providers

  • CRM and email platforms

  • Analytics tools

  • Fraud prevention services

High-Value Logistics

  • Insured carriers and specialized transport providers

Legal Authorities

  • When required by law or to protect rights

We do not sell personal data for monetary compensation.

10. Advertising and Tracking

We use:

  • cookies

  • pixels

  • analytics tools

These may be considered “sharing” under certain laws.

Users may opt out via:

  • cookie preferences

  • browser settings

  • Global Privacy Control (GPC)

11. User-Submitted Content

By submitting images or media, you grant a limited, non-exclusive license for:

  • authentication

  • valuation

  • internal review

  • sharing with third-party experts or manufacturers

12. Data Retention

We retain data:

  • as long as necessary for business and legal purposes

  • for fraud prevention and dispute resolution

  • for authentication and provenance tracking where applicable

Retention periods may vary depending on the nature of the transaction.

13. Data Accuracy

We rely on user-provided information and are not responsible for errors resulting from inaccurate or incomplete submissions.

14. Security

We implement reasonable safeguards, but no system is fully secure.

Users are responsible for maintaining the confidentiality of their account credentials.

15. Third-Party Services Disclaimer

We are not responsible for:

  • third-party platforms

  • payment processors

  • advertising networks

  • external websites

Each operates under its own policies.

16. Website Use Disclaimer

The Website is provided “as is” and “as available.”

We do not guarantee:

  • uninterrupted access

  • accuracy of content

  • error-free operation

17. Product and Pricing Disclaimer

  • Product availability is not guaranteed

  • Pricing may change without notice

  • Listings may contain errors or inaccuracies

Transactions are only confirmed upon acceptance.

18. Wire Transfer and Offline Transactions

Certain transactions may occur outside the Website.

These transactions:

  • may be governed by separate agreements

  • are not subject to standard online purchase protections

19. Fraud Prevention and Monitoring

We reserve the right to:

  • monitor user activity

  • investigate suspicious behavior

  • cancel or refuse transactions

20. Account Suspension

We may suspend or terminate accounts at our discretion for:

  • suspected fraud

  • abuse

  • policy violations

21. Consumer Rights

Users may request:

  • access

  • correction

  • deletion

  • data portability

  • opt-out of data sharing

Requests can be submitted to:
info@thestellariscollection.com

22. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages

  • We are not liable for third-party failures

  • Our total liability shall not exceed the amount paid by you to us in the prior 12 months

23. No Warranty

All services are provided without warranties of any kind, express or implied.

24. Governing Law

This Policy is governed by the laws of the State of California.

Any disputes shall be resolved in California courts.

25. Changes to This Policy

We may update this Policy at any time. Continued use of the Website constitutes acceptance.

26. Contact

The Stellaris Collection
Email: info@thestellariscollection.com
Phone: 213-444-0926